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Donor Tools terms, policies,
and legal bits

When you use our services you entrust us with YOUR valuable information. We have made it a priority to protect your data and to provide you with choices about controlling it.

We try to make all our policies as clear, fair, and readable. Please take the time to review our Terms of Service, Refund Policy, Privacy Policy. European Union and Switzerland customers should review our Privacy Shield and GDPR pages.

Donor Tools primary data and servers are hosted at Rails Machine's data center (Atlanta, GA).

The data center is Type 2 SSAE 16 SOC 1 accredited and includes keycard protocols, biometric scanning protocols, armed guards, and round-the-clock surveillance. Our environment is colocated, meaning we have full control of the physical environment and only our policies affect the access and use of the hardware, network and software. We provide multiple levels of backups and redundancy to ensure uptime and peace of mind. Donor Tools itself has not undergone a SOC audit, but our data center has. A copy of the most recent SOC report may be provided on request after completing an NDA.

We use technical and physical controls designed to prevent unauthorized access to personal data. We restrict access to personal data only to our employees, contractors and agents who require access to operate, develop or improve our service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

WePay

Donor Tools offers payments through WePay, Inc. ("WePay"), a third-party payment processor. In order for you to use WePay's payment processing services, you must register with WePay as a merchant.

The WePay Terms of Service explain that process and are available here.

The WePay Privacy Policy is available here.

By accepting this agreement with Donor Tools, you agree that you have reviewed the WePay Terms of Service and Privacy Policy for the country in which you are located and agree to them.

If you have questions regarding the WePay Terms of Service or Privacy Policy, please refer to the WePay website at www.wepay.com or contact WePay at https://support.wepay.com/hc/en-us.

Canadian organizations: By creating a merchant account with WePay, you are agreeing to accept debit card payments. Please review the FCAC Code of Conduct Requirements.

Access to your Information (DSR requests)

All personal information stored in Donor Tools can be accessed, modified, and exported through the web interface. You can read more about personal information deletion in our privacy policy. To request an export and/or deletion of personal data for other individuals, like your employees or customers that you have provided to us and who have requested this of you — please email us at privacyshield@donortools.com. We will respond to these requests in under 30 days, as required under GDPR.