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Donor Tools EU-US DPF and UK Extension and Swiss-US DPF Privacy Policy

Donor Tools is a donation management and online giving software service, designed non-profits and NGO's. Donor Tools is owned and operated by Higher Pixels, Inc. Higher Pixels is a small web application company based in Jacksonville, Florida, USA.

Higher Pixels is committed to protecting the privacy and data of those who visit the website and use the Donor Tools Service.

The data you put into Donor Tools is yours. We'll only ever access your account to help you with a problem or fix a software issue. We log access to accounts by IP address. This allows us to verify that no unauthorized access has happened for as long as the logs are kept.

The full Donor Tools Privacy Policy is available for review at (

This policy applies to personal data from the European Union, the United Kingdom, and from Switzerland that is collected, used, and retained by us in the United States.

Your Personal Information

We collect the email addresses of those who communicate with us via email. When you browse our marketing pages, we track that for analytical purposes (conversion rates and testing new designs). We'll also store any information you voluntarily submit (for example, filling out a survey) for the duration of the research project or as long as it makes sense.

Users of Donor Tools can store information such as donor names, donor email addresses, donation amounts, authorized account user info, and organization info. Higher Pixels does not access or share that data, and does not know what type of data you or other users are storing. The data is only used by the account owner and authorized users as they intend to use it.

When you sign up for Donor Tools, we ask for your name, email address, and organization name. This allows us to personalize your new account, and send you invoices, updates, or contact you concerning your account. We'll never give nor sell your personal information to third parties.

When We Will Share Your Info

Higher Pixels does not share individual's personal data with non-agent third parties. We have no plans to change this policy, but if it does, we will notify individuals and provide them with an opportunity to opt-out of having their data shared.

We will also provide EU, UK, or Swiss individuals with opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.

To limit the use and disclosure of your personal information, please submit a written request to [email protected].

You always have the right to access the personal information we store about you. If you wish to further limit our use of your personal information, please contact support at [email protected].

DonorTool's acknowledges that EU, UK, and Swiss individuals have the right to access the personal information that we maintain about them. An EU, UK, or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.

Law Enforcement

Higher Pixels won't provide data to law enforcement without a court order. With proper documentation in hand, we may be required to disclose your personal information in a response to a lawful request by public authorities. This includes meeting national security or law enforcement requirements. Should that happen, we'll attempt to inform you of the request unless we're legally prevented from doing so.

Use of Cookies

When you use the Donor Tools Service we and our vendors may use “cookies”, “web beacons”, and similar devices to track your activities. These small pieces of information are stored on your hard drive, not on the Donor Tools website.

We use cookies to help you navigate the Donor Tools website and Service as easily as possible, and to remember information about your current session. We do not use this technology to spy on you or otherwise invade your privacy. You can disable cookies and tracking technologies through your web browser, however doing so may render the Donor Tools Service unusable.

Third Parties

You understand that Higher Pixels uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide you with the Donor Tools Service. A current list of vendors is available upon request.

In cases of onward transfer to these third parties for data of EU, UK, or Swiss individuals received pursuant to the Data Privacy Framework, Higher Pixels is potentially liable should any issues or concerns arise.

Security and Storage

The Donor Tools website and Service has industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. While there is no such thing as "perfect security" on the Internet, we will take all reasonable steps to ensure the safety of your information.

All data is encrypted via SSL/TLS when transmitted between our servers and your browser. Our database data isn't encrypted (because it needs to be available quickly), but we go to great lengths to secure your data at rest.

Deleted Data

When you cancel your account, we delete all data associated with your account from our production database. We do keep backups, designed for catastrophic system recovery, for 30 days. The backups are purged on a rolling 30 day cycle. When an account is deleted, none of your personal data will remain on our servers past 30 days. Anything you delete from your account while it's active will also be purged from the backups at day 30. Deleted users will no longer have access to your account, but their name and email addresses will remain in your account for historical reporting purposes. If you would like to anonymize this data, you can edit the person's name and email address before deleting the user.

EU-US and Swiss-US Data Privacy Framework

Higher Pixels complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Higher Pixels has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Higher Pixels has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit

EU-US and Swiss-US Privacy Complaints

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Higher Pixels commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact Higher Pixels at: [email protected], or by mail at Higher Pixels, Inc., 5133 San Jose Blvd., Jacksonville, FL 32207 USA.

Higher Pixels has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by us, please visit for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See for more information on this process.

Corrections and Updates

Higher Pixels allows consumers who use the Donor Tools Service to update or modify their information by clicking on the Settings link in the Donor Tools navigation menu.

Changes and Questions

Amendments to this statement will be posted to this URL and will be effective when posted. We'll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. If you have any questions about this privacy policy or your dealings with the Donor Tools website or Service, you can contact us at [email protected], or by mail at Higher Pixels, Inc., 5133 San Jose Blvd., Jacksonville, FL 32207 USA, and we'll be happy to answer them!

You can access, change or delete your personal information at any time by contacting our support team at [email protected], or by mail at Higher Pixels, Inc., 5133 San Jose Blvd., Jacksonville, FL 32207 USA.