Donor Tools Support and User Guide

Donor Tools helps nonprofit organizations get to know their donors, make smart financial decisions, and raise more money. Our web-based donor and fundraising database makes it easy and fun to keep good records and run reports.

User Guide

We love to help. Our User Guide is organized to help you find answers to the most common questions quickly. Feel free to browse through the articles listed at left.

Email Support

If you're a Donor Tools user, you can click the orange "help" tab on the right side of the screen to file a support request at any time. You can also email us directly at support@donortools.com to open a ticket, and our support team will get back to you right away.

Phone Support

We do not offer telephone support at this time. However, if you have an emergency, you can call us at 904-701-8749 and leave a message.